Waste Removal Highbury Privacy Policy

This Privacy Policy explains how Waste Removal Highbury collects, uses, shares, and protects personal data relating to our customers in the Highbury area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Waste Removal Highbury customers in our service area, regardless of how you contact us or use our services.

Who We Are And How To Contact Us

Waste Removal Highbury is a waste collection and rubbish removal service operating in the Highbury area. For the purpose of data protection legislation, we act as the data controller in respect of the personal data we collect about you. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact our customer service team by phone or email using the details displayed on our main customer communications and booking confirmations.

What Personal Data We Collect

We collect and process different types of personal data in order to provide our services and manage our customer relationships. The types of personal data we may collect include:

Identification and contact details, such as your name, address, email address, telephone number, and any other contact information you provide when you make a booking or enquiry.

Service and booking information, such as the date and time of your booking, collection address, type and estimated volume of waste, access instructions, and any additional information you choose to share that is relevant to the service.

Payment and billing information, such as payment method details, billing address, and records of payments made, as required to process your transactions and maintain our accounts.

Communication records, including details of enquiries, complaints, or feedback sent to us by phone, email, text message, or other communication channels, as well as our responses.

Technical and usage information, where applicable, such as information about how you interact with our website or online booking tools, device identifiers, and log information, to support security, diagnostics, and service improvement.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in any way. This may be by phone, email, online forms, or through any booking system we use.

We may also receive certain personal data from third parties involved in arranging services on your behalf, such as property managers, landlords, or commercial partners, where they are authorised to provide your details so that we can fulfil a service you have requested.

Technical data may be collected automatically when you visit any of our online pages, for example through server logs or basic analytics tools, in order to maintain the security and performance of our online services.

Our Lawful Bases For Processing

We only process your personal data when we have a lawful basis for doing so under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, providing waste removal services, managing payments, and communicating with you about your service.

Legal obligation: We process certain personal data in order to comply with legal and regulatory obligations, such as accounting and tax regulations, waste transfer documentation requirements, and obligations to relevant authorities.

Legitimate interests: We process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Legitimate interests may include responding to enquiries and complaints, maintaining and improving our services, safeguarding our staff and property, and preventing fraud or misuse.

Consent: In limited cases, we may rely on your consent, for example for certain forms of direct marketing where required by law. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our waste removal services, including handling enquiries, creating and confirming bookings, carrying out collections, and managing customer accounts.

To process payments, issue invoices, and manage refunds or payment disputes.

To communicate with you about your bookings, including confirmations, updates, service changes, or follow up regarding completed jobs.

To handle customer service matters, such as queries, complaints, and feedback, and to improve the quality of our services based on this information.

To maintain business records required for accounting, taxation, insurance, and regulatory compliance.

To maintain the security and integrity of our systems, prevent or detect fraud, and protect our rights, property, and the safety of staff and customers.

To conduct basic analysis of how our services are used, so that we can monitor performance and improve our processes.

Sharing Your Personal Data

We only share your personal data when it is necessary and lawful to do so. Recipients may include:

Service providers and data processors who assist us in delivering our services. These may include payment processors, IT and website support providers, booking and scheduling software providers, and external accountants or administrative support. These parties act under our instructions and are required to protect your data.

Drivers, crews, or subcontractors who carry out waste collection services on our behalf and require relevant booking and contact details to perform the service.

Professional advisers, such as insurers, lawyers, and accountants, where required for legitimate business purposes or in connection with legal claims.

Regulatory and public authorities, law enforcement, or courts where we are legally required to provide information or where this is necessary to protect our legal rights or those of others.

We do not sell your personal data to third parties.

International Transfers

Our core operations are based in the United Kingdom. If any personal data is transferred outside the United Kingdom or European Economic Area by our processors, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required under data protection law, to protect your information.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements.

In general, we retain booking and service records, including basic contact and transaction data, for a period aligned with applicable limitation and tax laws. Communication records may be kept for a reasonable period to allow us to respond to queries, monitor service quality, and resolve disputes.

When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.

Your Data Protection Rights

As a customer of Waste Removal Highbury within our service area, you have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions. They include the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a legal or legitimate reason for us to continue processing it.

Object to the processing of your personal data where we are relying on legitimate interests, including any direct marketing activity.

Request restriction of processing of your personal data in certain circumstances, for example while we are assessing a request for correction or objection.

Request the transfer of your personal data to you or to another controller, where technically feasible, in a structured, commonly used, and machine readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on your consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details available on our customer communications. We may need to verify your identity before responding to your request.

Complaints And Your Right To Lodge A Complaint

If you have any concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioners Office or your local data protection authority if you believe your data protection rights have been infringed.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to staff and processors who need it for their work, using secure systems and devices, and maintaining procedures to deal with suspected data breaches.

Although we take reasonable steps to protect your personal data, no transmission of information over the internet or any storage system can be guaranteed to be completely secure. You are responsible for keeping any account details or passwords secure and notifying us promptly of any suspected misuse.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be made available through our usual customer communication channels and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.